Privacy policy

In the interests of complying with the legal regulations governing personal data protection and privacy, Solution Mazda Châteauguay wishes to exercise complete transparency regarding how we manage your personal information. Therefore, the following provisions will apply each time you visit any part of our website.

Scope and application

This privacy policy applies to all of the personal information our dealership gathers from or generates regarding our clients and other persons with whom we do business (including potential clients). From the first moment you do business with Solution Mazda Châteauguay, whether by participating in a promotion or sweepstakes or engaging in any other interaction with our dealership, you are protected by the rights and guarantees established in this privacy policy and you accept and agree to your obligation to observe the terms hereof.

This privacy policy also governs any personal information that our dealership gathers from visitors to our websites and explains how we use and disclose that information.

For purposes of this privacy policy, the term “personal information” encompasses all personally identifiable information, including your banking and credit information, your invoice records, your identity and all information related thereto, your IP address, your user credentials, and metadata (whenever such information makes it possible to identify you personally). Any information that has been aggregated, and therefore cannot be associated with a specific person, is not considered personal information for purposes of this policy.

Collection and use of personal information

Most of the information that Solution Mazda Châteauguay collects on you is gathered from you directly and with your consent, when required by law, for example, in the following situations: online requests for appointments, estimates on a vehicle, the purchase or lease of a vehicle, sweepstakes entries, questionnaires, surveys, promotions and offers for various personalized services, such as warranties, vehicle service and maintenance, and other related services. With your consent, we may also gather your personal information from third parties. In the context of a purchase, for example, we may consult an independent credit reporting agency. Solution Mazda Châteauguay also gathers personal information in the following ways:

Generally, our dealership gathers personal information from our clients and other people with whom we do business and subsequently uses the information for the following purposes:

In the case of applications for employment at Solution Mazda Châteauguay, the personal information that is provided will be used for purposes of recruitment or professional development or to inform the applicant of an available position. Except as permitted by law, our dealership will not gather or use personal information for any other purpose without your consent.

Customer consent

The consent of the people affected by the collection, use or disclosure of personal information is obtained by Solution Mazda Châteauguay in various ways: in person or through written documents, such as agreements, repair orders, welcome packages, printed or electronic communications, and forms, including those used to purchase or lease vehicles. The consent that our dealership requests may vary according to the sensitivity of the personal information, people’s reasonable expectations and the criteria and regulations established by law.

By subscribing to one of our services or by submitting information in relation to the purchase or lease of our products and services, you are giving us your consent to gather, use and disclose your personal information as stipulated in this privacy policy. Furthermore, by visiting and using our website, you agree to be protected and bound by this privacy policy.

Under certain exceptional circumstances, we may gather, use or disclose your information without your consent:

Right to withdraw consent

Subject to any applicable legal or contractual restrictions, upon providing reasonable notice, you may withdraw your consent at any time, particularly with regard to the following:

Disclosure of your personal information

We may make your personal information available to third parties or service providers in order to fulfill the objectives for which the information was gathered or in compliance with this privacy policy. We will not sell or lease your personal information to any third party, nor will we exchange it with any third party. However, we may disclose your information, as permitted by law, under the following circumstances:

Third-party websites

This privacy policy solely governs the use and disclosure of personal information on the part of Solution Mazda Châteauguay. Other websites you may access through our website have their own privacy policies and practices with regard to the collection, use and disclosure of personal information. We urge you to read the privacy statements on these third-party websites before transmitting any information, accepting any offers or participating in any promotions.

Transferring personal information outside of Canada

In some cases, the personal information we manage may be transferred, processed or stored outside of Canada and, consequently, may be available to the administrative authorities in those countries by virtue of their national legislation. Solution Mazda Châteauguay strives to protect this personal information through contracts requiring these third parties to respect the confidential nature of the information, to adopt appropriate security procedures and to implement protective measures that are at least equivalent to those employed by our dealership.

Security of personal information

We utilize reasonable safeguards to protect your personal information against unauthorized access. Solution Mazda Châteauguay has implemented security measures of an administrative, technical and physical nature in order to ensure that your personal information is protected.

Data storage

Personal information will be stored only for the period that is necessary in order to accomplish the objectives for which the information was gathered and for which consent was obtained, except in such cases as are prescribed or permitted by law. Any personal information that is not necessary for accomplishing the intended objectives, or those that are prescribed or permitted by law, will be destroyed, deleted or anonymized. Our dealership has implemented a method for storing and destroying personal information in such a way as to prevent unauthorized access.

If you have any questions or concerns regarding this policy or the personal information you have entrusted to us, or if you wish to file a complaint regarding the enforcement of this policy, you may contact the person or persons designated by our dealership to oversee compliance with this policy by sending an email to info@solutionmazda.com.

Modification of the privacy policy

Our dealership may update our policies and procedures at any time in order to comply with current rules and regulations, utilize new technologies or respond to the concerns of our clients. Any modifications made to our privacy policy will be displayed on our website. Whenever we make significant modifications, we will post a notice informing our users of such modifications.